Diritti dei passeggeri CH / UE
Indirizzi & riferimenti
- Autorità nazionali competenti
- Austria
- Belgio
- Bulgaria
- Cechia
- Cipro
- Croazia
- Danimarca
- Estonia
- Finlandia
- Francia
- Germania
- Grecia
- Inghilterra
- Irlanda
- Italia
- Lettonia
- Lituania
- Lussemburgo
- Malta
- Paesi Bassi
- Polonia
- Portogallo
- Slovacchia
- Slovenia
- Spagna
- Svezia
- Ungheria
- Paesi AELS (EFTA)
- Islanda
- Norvegia
- Svizzera
- Tribunali civili svizzeri
Autorità nazionali competenti
Austria
Agentur für Passagier- und Fahrgastrechte (apf)
Linke Wienzeile 4/1/6
AT- 1060 Wien
Tel: +43 1 5050 707 700
Fax: +43 1 5050707 180
Belgio
Direction Générale Transport Aérien
Rue du Progrès 56
B - 1210 Bruxelles
Tel: +32 2 277 44 00
Fax: +32 2 277 40 73
passenger.rights@mobilit.fgov.be
Bulgaria
Ministry of Transport, Information, Technologies and Communications
Directorate General Civil Aviation
Administration
9,Dyakon Ignatii Str,
BG -1000 Sofia
Tel: +359 2 937 10 47
Fax: +359 2 980 53 37
Cechia
Civil Aviation Authority of the Czech Republic
Airport Ruzyně
CZ - 16008 Prague 6
Tel: + 420 225 422 726
Fax: +420 220 561 823
Cipro
Civil Aviation Department
27 Pindarou street,
CY 1060 Nicosia
Tel: +357 22 404 119
Fax: +357 22 766 552
Croazia
Croatian Civil Aviation Agency
Ulica grada Vukovara 284
10000 ZAGREB
Tel: + 385 1 2369 300
Fax: + 385 1 2369 301
The Danish Transport and Construction Agency
Edvard Thomsens Vej 14
DK-2300 Copenhagen S
Tel: +45 7221 8800
Fax: +45 7262 6790
Estonia
Consumer Protection and Technical Regulatory Authority
Sõle 23a,
10614 Tallinn
Tel.: +372 667 2000
Fax: +372 667 2001
info@ttja.ee
Finlandia
Complaints from private consumers:
Consumer Disputes Board
P.O. Box 306
FI - 00531 HELSINKI
Tel.: +358 29 56 65200
Fax: +358 29 56 65249
Complaints from business travellers:
The Finnish Transport and Communications Agency (Traficom)
Kumpulantie 9, 00520
P.O. Box 320, 00059 TRAFICOM
FI – 00101 HELSINKI
Tel.: +358 29 534 5000
Fax.: +358 29 534 5095
Supervision of the interests of consumers on a collective level (no handling of individual cases):
Competition and Consumer Authority
Haapaniemenkatu 4 A, Box 5
FI - 00531 HELSINKI
Tel. : +358 29 505 3000
Fax : +358 29 876 4398
Francia
Direction générale de l'aviation civile (DGAC)
Direction du transport aérien
Mission du Droit des passagers Bureau des passagers aériens
50 rue Henry Farman
FR- 75720 PARIS cedex 15
Tel : +33 1 58 09 43 21
www.developpement-durable.gouv.fr
Germania
Luftfahrt - Bundesamt (LBA)
DE -38144 Braunschweig
Tel : +49 531 2355 115
Fax : +49 531 2355 9099
Grecia
Hellenic Civil Aviation Authority
Air Transport and International Agreements Div
Air Transport Economics Section D1/D
P.O.B. 70360 EL - 16610 GLYFADA
Tel. : +30 210 9973162
+30 210 9973156
Fax : +30 210 894 7132
http://www.ypa.gr/en/passenger-rights/
Inghilterra
Complaint handler for England, Scotland and Wales: Civil Aviation Authority
45 - 59 Kingsway
UK - London WC2B6TE
Complaint handler for Northern Ireland:
The Consumer Council for Northern Ireland
116 Hollywood Road
Belfast BT41NY
Tel: +44 20 7453 6788
Fax:+ 44 20 7453 6754
Tel: 0800 1216022
complaints@consumercouncil.org.uk
Irlanda
Commission for Aviation Regulation
3rd Floor
Alexandra House
Earlsfort Terrace
IE – Dublin 2
Tel.: +353-(0) 1-6611700
Fax: +353-(0) 1-6611269 (General)
Italia
Ente Nazionale per l’Aviazione Civile
Viale del Castro Pretorio, 118
IT - 00185 ROME
For passengers:
http://moduliweb.enac.gov.it/applicazioni/cartadiritti_English/modulo_261.asp (English)
https://moduliweb.enac.gov.it/applicazioni/cartadiritti/modulo_261.asp (Italian)
For NEBs and other official institutions:
cartadiritti@enac.gov.it
For claim agencies, lawyers and consumer organizations:
https://www.enac.gov.it/en/passengers/passengers-rights/complaints-in-case-of-denied-boarding-cancellation-or-long-delay-of
Detailed information are available in the section “How to lodge a complaint with ENAC”. (Both in English and Italian)
Lettonia
Consumer Rights Protection Centre (CRPC)
Brivibas street 55
LV-1010, RIGA
Tel. : +371 67388624
Fax : +371 67388634
Lituania
Consumer Rights Protection Centre (CRPC)
Brivibas street 55
LV-1010,
RIGA
Tel. : +370 5 278 5601
Fax : +370 5 213 2270
Lussemburgo
Ministre ayant la protection des consommateurs dans ses attributions
Ministry of Consumer Protection
19-21, Boulevard Royal
L-2449 Luxembourg
passagersaeriens@mpc.public.lu
Malta
Malta Competition and Consumer Affairs Authority Mizzi House
National Road
Blata l-Bajda, Hamrun HMR 9010
Tel. : +356 2395 2000
Fax: +356 2124 2406
Paesi Bassi
Inspectie Leefomgeving en Transport
Human Environment and Transport Inspectorate
Postbus 16191,
2500 BD Den Haag
Tel. : +31 884 890 000
Polonia
Passenger complaints
Commission on Passengers' Rights
ul. Marcina Flisa 2
PL – 02-247 WARSZAWA
Tel.: +48 (22) 520 74 84
Fax: +48 (22) 520 73 47
Enforcement
Civil Aviation Office
ul. Marcina Flisa 2
PL - 02-247 WARSZAWA
Tel.: +48 (22) 520 72 00
Fax : +48 (22) 520 73 00
Portogallo
Autoridade Nacional da Aviação Civil (ANAC)
Rua B, Edifícios 4, 5 e 6
Aeroporto Humberto Delgado
PT - 1749-034 LISBOA
Tel. : +351 (21) 842-3500
Fax : +351 (21) 847-3585
Romania National Authority for Consumer Protection
72, Blvd Aviatorilor
RO - 011865, Sector 1, BUCHAREST
Tel. : +4021 312 1275
Fax : +4021 314 3462
Slovacchia
Slovenská obchodná inšpekcia
(Slovak Trade Inspectorate)
ústredný inšpektorát
(Central Inspectorate)
Prievozská 32
SK - 827 99 BRATISLAVA 27
Tel. : +421 2 58 272 103
+421 2 58 272 140
Fax : +421 2 53414 996
Slovenia
Civil Aviation Agency
Kotnikova 19A
SI - 1000 LJUBLJANA
Tel.: +386 (0) 1 266 66 00
Fax : +386 (0) 1 266 66 99
Spagna
Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario
Avda. General Perón 40, Acceso B, (Recepción planta 1ª)
28020 MADRID–España
Tel.: + 34 91 396 82 10
Svezia
Passenger Complaints
Unit Civil Aviation Authority
CAA House 45-59
Kingsway London WC2B 6TE
Tel: +44 20 7453 6888
Fax: +44 20 7240 7071
Ungheria
Passenger complaints Ministry for Innovation and Technology
Consumer Protection
Strategy Department Address: H-1011 Budapest, Fő utca 44-50.
Postal address: H-1440 Budapest, Pf. 1.
Tel.: +36 1 7958282
www.fogyasztovedelem.kormany.hu
Enforcement Ministry for Innovation and Technology
Aviation Risk Assessment Department
Address: H-1011 Budapest, Fő utca 44-50.
Postal address: H-1440 Budapest, Pf. 1.
Tel.: +36 1 273 5503
Paesi AELS (EFTA)
Islanda
Icelandic Transport Authority
Samgöngustofa
P.O. Box 470
202 Kópavogur
Tel: + 354 480 6000
Norvegia
Passenger complaints:
Norsk ReiselivsForum
Transportklagenemnda
(Dispute Resolution Board)
Øvre Slottsgate 18-20
NO - 0157 OSLO
Tel.: + 47 22 54 60 00
Fax: + 47 22 54 60 01
Svizzera
Federal Office of Civil Aviation FOCA
Passenger rights
CH - 3003 Berne
Tel. : +41 58 465 95 96
Online forms for passengers:
http://www.bazl.admin.ch/pax-onlineformular (Deutsch)
www.bazl.admin.ch/pax-formulaire-online (Französisch)
www.bazl.admin.ch/pax-modulo-online (Italienisch)
www.bazl.admin.ch/pax-online-form (Englisch)
Tribunali civili svizzeri
Elenco di tutti i tribunali civili con possibilità di ricerca per comune