Diritti dei passeggeri CH / UE

Indirizzi & riferimenti

Autorità nazionali competenti

Stato, Autorità & contatti


Austria

 Agentur für Passagier- und Fahrgastrechte (apf)

Linke Wienzeile 4/1/6

AT- 1060 Wien

Tel: +43 1 5050 707 700

Fax: +43 1 5050707 180

www.passagier.at


Belgio

Direction Générale Transport Aérien

Rue du Progrès 56

B - 1210 Bruxelles

Tel: +32 2 277 44 00

Fax: +32 2 277 40 73

passenger.rights@mobilit.fgov.be

www.mobilit.fgov.be


Bulgaria

Ministry of Transport, Information, Technologies and Communications

Directorate General Civil Aviation

Administration

9,Dyakon Ignatii Str,

BG -1000 Sofia

Tel: +359 2 937 10 47

Fax: +359 2 980 53 37

caa@caa.bg

www.caa.bg


Cechia

Civil Aviation Authority of the Czech Republic

Airport Ruzyně

CZ - 16008 Prague 6

Tel: + 420 225 422 726

Fax: +420 220 561 823

caa@caa.cz

www.ucl.cz


Cipro

Civil Aviation Department

27 Pindarou street,

CY 1060 Nicosia

Tel: +357 22 404 119

Fax: +357 22 766 552

director@dca.mcw.gov.cy

www.mcw.gov.cy


Croazia

Croatian Civil Aviation Agency

Ulica grada Vukovara 284

10000 ZAGREB

Tel: + 385 1 2369 300

Fax: + 385 1 2369 301

passenger.rights@ccaa.hr

www.ccaa.hr


Danimarca

The Danish Transport and Construction Agency

Edvard Thomsens Vej 14

DK-2300 Copenhagen S

Tel: +45 7221 8800

Fax: +45 7262 6790

info@tbst.dk

www.tbst.dk


Estonia

Consumer Protection and Technical Regulatory Authority

Sõle 23a,

10614 Tallinn

Tel.: +372 667 2000

Fax: +372 667 2001

info@ttja.ee

www.ttja.ee


Finlandia

Complaints from private consumers:

Consumer Disputes Board

P.O. Box 306

FI - 00531 HELSINKI

Tel.: +358 29 56 65200

Fax: +358 29 56 65249

kril@oikeus.fi

www.kuluttajariita.fi


Complaints from business travellers:

The Finnish Transport and Communications Agency (Traficom)

Kumpulantie 9, 00520

P.O. Box 320, 00059 TRAFICOM

FI – 00101 HELSINKI

Tel.: +358 29 534 5000

Fax.: +358 29 534 5095

kirjaamo@traficom.fi

www.traficom.fi


Supervision of the interests of consumers on a collective level (no handling of individual cases):

Competition and Consumer Authority

Haapaniemenkatu 4 A, Box 5

FI - 00531 HELSINKI

Tel. : +358 29 505 3000

Fax : +358 29 876 4398

kirjaamo@kkv.fi

www.kkv.fi


Francia

Direction générale de l'aviation civile (DGAC)

Direction du transport aérien

Mission du Droit des passagers Bureau des passagers aériens

50 rue Henry Farman

FR- 75720 PARIS cedex 15

Tel : +33 1 58 09 43 21

www.developpement-durable.gouv.fr


Germania

Luftfahrt - Bundesamt (LBA)

DE -38144 Braunschweig

Tel : +49 531 2355 115

Fax : +49 531 2355 9099

fluggastrechte@lba.de

http://www.lba.de


Grecia

Hellenic Civil Aviation Authority

Air Transport and International Agreements Div

Air Transport Economics Section D1/D

P.O.B. 70360 EL - 16610 GLYFADA

Tel. : +30 210 9973162

+30 210 9973156

Fax : +30 210 894 7132

d1d@hcaa.gr

http://www.ypa.gr/en/passenger-rights/


Inghilterra

Complaint handler for England, Scotland and Wales: Civil Aviation Authority

45 - 59 Kingsway

UK - London WC2B6TE

Complaint handler for Northern Ireland:

The Consumer Council for Northern Ireland

116 Hollywood Road

Belfast BT41NY

Tel: +44 20 7453 6788

Fax:+ 44 20 7453 6754

passengercomplaints@caa.co.uk

www.caa.co.uk/passengers

Tel: 0800 1216022

complaints@consumercouncil.org.uk


Irlanda

Commission for Aviation Regulation

3rd Floor

Alexandra House

Earlsfort Terrace

IE – Dublin 2

Tel.: +353-(0) 1-6611700

Fax: +353-(0) 1-6611269 (General)

apr@aviationreg.ie

www.aviationreg.ie


Italia

Ente Nazionale per l’Aviazione Civile

Viale del Castro Pretorio, 118

IT - 00185 ROME

https://www.enac.gov.it/

For passengers:

http://moduliweb.enac.gov.it/applicazioni/cartadiritti_English/modulo_261.asp (English)

https://moduliweb.enac.gov.it/applicazioni/cartadiritti/modulo_261.asp (Italian)

For NEBs and other official institutions:

cartadiritti@enac.gov.it

For claim agencies, lawyers and consumer organizations:

https://www.enac.gov.it/en/passengers/passengers-rights/complaints-in-case-of-denied-boarding-cancellation-or-long-delay-of

Detailed information are available in the section “How to lodge a complaint with ENAC”. (Both in English and Italian)


Lettonia

Consumer Rights Protection Centre (CRPC)

Brivibas street 55

LV-1010, RIGA

Tel. : +371 67388624

Fax : +371 67388634

ptac@ptac.gov.lv

www.ptac.gov.lv


Lituania

Consumer Rights Protection Centre (CRPC)

Brivibas street 55

LV-1010,

RIGA

Tel. : +370 5 278 5601

Fax : +370 5 213 2270

ltsa@ltsa.lrv.lt

https://ltsa.lrv.lt


Lussemburgo

Ministre ayant la protection des consommateurs dans ses attributions

Ministry of Consumer Protection

19-21, Boulevard Royal

L-2449 Luxembourg

passagersaeriens@mpc.public.lu


Malta

Malta Competition and Consumer Affairs Authority Mizzi House

National Road

Blata l-Bajda, Hamrun HMR 9010

Tel. : +356 2395 2000

Fax: +356 2124 2406

airpassengerrights.ccd@gov.mt

www.consumer.gov.mt


Paesi Bassi

Inspectie Leefomgeving en Transport

Human Environment and Transport Inspectorate

Postbus 16191,

2500 BD Den Haag

Tel. : +31 884 890 000

www.ILenT.nl


Polonia

Passenger complaints

Commission on Passengers' Rights

ul. Marcina Flisa 2

PL – 02-247 WARSZAWA

Tel.: +48 (22) 520 74 84

Fax: +48 (22) 520 73 47

www.ulc.gov.pl

kopp@ulc.gov.pl


Enforcement

Civil Aviation Office

ul. Marcina Flisa 2

PL - 02-247 WARSZAWA

Tel.: +48 (22) 520 72 00

Fax : +48 (22) 520 73 00

www.ulc.gov.pl

kancelaria@ulc.gov.pl


Portogallo

Autoridade Nacional da Aviação Civil (ANAC)

Rua B, Edifícios 4, 5 e 6

Aeroporto Humberto Delgado

PT - 1749-034 LISBOA

Tel. : +351 (21) 842-3500

Fax : +351 (21) 847-3585

dre.pdc@anac.pt

www.anac.pt


Romania National Authority for Consumer Protection

72, Blvd Aviatorilor

RO - 011865, Sector 1, BUCHAREST

Tel. : +4021 312 1275

Fax : +4021 314 3462

www.anpc.ro


Slovacchia

Slovenská obchodná inšpekcia

(Slovak Trade Inspectorate)

ústredný inšpektorát

(Central Inspectorate)

Prievozská 32

SK - 827 99 BRATISLAVA 27

Tel. : +421 2 58 272 103

+421 2 58 272 140

Fax : +421 2 53414 996

helena.molekova@soi.sk


Slovenia

Civil Aviation Agency

Kotnikova 19A

SI - 1000 LJUBLJANA

Tel.: +386 (0) 1 266 66 00

Fax : +386 (0) 1 266 66 99

info@caa.si


Spagna

Agencia Estatal de Seguridad Aérea

División de Calidad y Protección al Usuario

Avda. General Perón 40, Acceso B, (Recepción planta 1ª)

28020 MADRID–España

Tel.: + 34 91 396 82 10

http://www.seguridadaerea.es


Svezia

Passenger Complaints

Unit Civil Aviation Authority

CAA House 45-59

Kingsway London WC2B 6TE

Tel: +44 20 7453 6888

Fax: +44 20 7240 7071

passengercomplaints@caa.co.uk


Ungheria

Passenger complaints Ministry for Innovation and Technology


Consumer Protection

Strategy Department Address: H-1011 Budapest, Fő utca 44-50.

Postal address: H-1440 Budapest, Pf. 1.

Tel.: +36 1 7958282

www.fogyasztovedelem.kormany.hu

fogyasztovedelem@itm.gov.hu


Enforcement Ministry for Innovation and Technology

Aviation Risk Assessment Department

Address: H-1011 Budapest, Fő utca 44-50.

Postal address: H-1440 Budapest, Pf. 1.

Tel.: +36 1 273 5503

aviation.risk@itm.gov.hu



Paesi AELS (EFTA)


Islanda

Icelandic Transport Authority

Samgöngustofa

P.O. Box 470

202 Kópavogur

Tel: + 354 480 6000

consumers@icetra.is

www.icetra.is


Norvegia

Passenger complaints:

Norsk ReiselivsForum

Transportklagenemnda

(Dispute Resolution Board)

Øvre Slottsgate 18-20

NO - 0157 OSLO

Tel.: + 47 22 54 60 00

Fax: + 47 22 54 60 01

post@reiselivsforum.no

www.transportklagenemnda.no


Svizzera

Federal Office of Civil Aviation FOCA

Passenger rights

CH - 3003 Berne

Tel. : +41 58 465 95 96

passengerrights@bazl.admin.ch

Online forms for passengers:

http://www.bazl.admin.ch/pax-onlineformular (Deutsch)

www.bazl.admin.ch/pax-formulaire-online (Französisch)

www.bazl.admin.ch/pax-modulo-online (Italienisch)

www.bazl.admin.ch/pax-online-form (Englisch)


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